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Return Policy

We hope you love your new purchase, but we understand that things don't always work out. We will happily accept your return for a refund (U.S. orders only), subject to the conditions below.
  • We will not refund any items that are damaged, stained, scented, or altered in any way.
  • We will not refund any Final Sale items (Plushies, Masks,etc).
  • We will not refund any items that are sent back without filing a return request to our customer service email help@delivury.co.
  • If an item is returned to us damaged, used or in an unsuitable condition, you will not be refunded.
  • We do not accept packages returned via C.O.D. Return shipping charges are non-refundable.
  • The brand reserves the right to refuse any compromised items affected by the individual factors mentioned above.
  • Products can be returned or exchanged within 14 days of receiving the product, excluding Final Sale items.
  • We do not provide free returns unless there is photo evidence attached to show the damage upon receiving the products. We will charge $6.99 shipping cost for approved returns. 
  • Original shipping fees are non-refundable, and will not be included in your refund amount.
  • Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
Contact us if you have any questions: help@delivury.co
RETURN PROCESS FOR ELIGIBLE ITEMS
  • Initiate a return by contacting us help@delivury.co with your order number and reason for return.
  • We will issue you a return shipping label.
  • Package your returning items and include a copy of your order.
  • Upon receipt of your returned merchandise, we will send you an email to notify you of the status of your refund.
  • Once approved, your refund (minus $6.99 for the return shipping label) will be processed and a credit will be automatically issued to your credit card or original method of payment within 7-10 business days.
  • Original shipping fees are non-refundable, and will not be included in your refund amount.
    NON-RETURNABLE ITEMS
    • Health and personal care items (intimate apparel, face masks, plushies)
    • Clearance and Final-Sale items
    • Perishable goods (food, snacks, flowers)
    • Gift cards
      EXCHANGES

      We do not process exchanges since we cannot guarantee your item will be in stock by the time we receive your returned item. Instead, we suggest placing a new order for the item(s) you want, and contact help@delivury.co to initiate a return for the items you wish to send back. Please include your order number and items that you would like to return in your email.